Privacy Policy

1. Introduction

JL Pristine Exteriors (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website https://www.jlpristineexteriors.co.uk/ or contact us regarding our exterior cleaning and property maintenance services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or contacting us, you agree to the terms of this Privacy Policy.

2. Who We Are

Business Name: JL Pristine Exteriors
Website: https://www.jlpristineexteriors.co.uk/

Email: jack@jlpristineexteriors.co.uk

Phone: 07508034319

JL Pristine Exteriors is the data controller responsible for your personal data.

3. Information We Collect

We may collect and process the following types of personal information:

Information You Provide Directly

Name
Email address
Telephone number
Property address
Details of your enquiry
Photos or documents you send us
Information Collected Automatically
When you use our website, we may automatically collect:
IP address
Browser type and version
Pages visited
Time and date of visit
Referring website
Device information.

This information is collected through cookies and analytics tools.

4. How We Use Your Information

We use your personal data to:

Respond to enquiries and provide quotes
Deliver our services
Communicate with you about bookings or work
Improve our website and services
Comply with legal obligations
Send marketing communications (only if you have opted in)

Our legal bases for processing your data include:

Contractual necessity
Legitimate interest
Consent
Legal obligation

5. Marketing

We will only send marketing emails or messages if you have given us permission to do so.

You can withdraw your consent at any time by:

Clicking the unsubscribe link in emails
Contacting us directly

6. Cookies

Our website may use cookies to:

Ensure the website functions correctly
Analyse website traffic
Improve user experience

You can manage cookie preferences in your browser settings. Disabling cookies may affect website functionality.

7. Sharing Your Information

We do not sell or trade your personal data.

We may share your information with:

Website hosting providers
IT and email service providers
Analytics providers (such as Google Analytics)
Legal or regulatory authorities where required
All third parties are required to keep your data secure and confidential.

8. Data Retention

We retain personal data only as long as necessary for the purposes set out in this policy, including:

Providing services
Legal and accounting requirements
Resolving disputes

Typically, business records may be kept for up to 6–7 years in line with UK legal requirements.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.

However, no online transmission can be guaranteed as completely secure.

10. Your Rights

Under UK data protection law, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Withdraw consent
Lodge a complaint with the Information Commissioner’s Office (ICO) - ICO Website: https://ico.org.uk/

To exercise any of your rights, please contact us using the details above.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Privacy Policy

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